Return Policy
Pehnawa Boutique follows a transparent returns policy for all products bought from our online
DOMESTIC ORDERS
We have a very strict quality check done on all suits before they are shipped and we do not ship damaged products. Exchanges are case specific and will be decided by the support team on duly considering the complaint.
Pehnawa Boutique chooses Best of Pakistani Brands and is a Vendor between Pakistani Brands and Customers. Our Pledge is to Provide Best of Pakistani Suits in Best possible Rates by Choosing Best of Launches, Popular Launches to Customers. Pehnawa Boutique though will not take any Responsibility for any limitation occurring from Brands and Designer Part.
Kindly note we do not accept returns or exchanges on basis of color discrepancy and variation.
Customers are encouraged to escalate the Matter directly with Designers and Brands, We also will help the Customers in Best way Possible to Close any and Every Matter.
Customers are encouraged to read and review the Brand and it’s standing in market before Purchases. Customers will always find the Most Popular Brands Designers and Collect ions on all Pehnawa Boutique Platforms.
In case of non damaged products if the support team decides to go ahead for exchange then the amount will be adjusted in the new product price.
1.No Guarantee and warranty on Fabrics
2.No Guarantee and warranty on Jewellery.
3. Pehnawa Boutique will not take ownership of any item after use Results.
In case of refund . / Exchange decided by the support team (government taxes and duties will be adjusted and charged accordingly) and customers should take a note of the following
1) Customers will have to ship the Product back at their own cost which is Non Refundable.
2) The Request for return and exchange should be raised within 1 day of receiving the order and that also with proper video recording.
3) The product should reach us back within 7 working days of the exchange agreed. The product has to reach us in the original packaging and inlay card provided. In case the packaging is damaged/ inlay card not sent by the client there will be a fine of Rs 500 levied on return amount.
4) Exchanges-
Exchanges of Products can be done upto one times only. No More products can be exchanged after given flexibility of 1 Exchanges.
5) In case a refund is approved by the exchange team the refunded amount will be transferred to the wallet of the client as store credits which the client can use for their future orders.
6) All Exchange / Return requests have to be raised within 24 hours of the delivery of the Parcel. Refunds if approved by the support team would be credited back to the source account within 3-5 working days.
7) Orders involving adjustment of prior cancellations or order return wallet money cannot be exchanged.
8) Any activity which is against Pehnawa Boutiques T & C may attract a penalty upto Rs 1500 depending on the discretion of the Pehnawa Team.
We will consider only genuine cases for exchange and returns (Support team will take a call on the dispute/complaint / Issue raised by customer)
9) Pre Paid Orders are processed the very same day as a company policy .Pre paid orders cannot be cancelled once processed .Only exchange will be possible in case a client wants to update the order. Any updation of order post the dispatch of shipment will accrue to and for shipping charges. In case a refund is processed by the support team it will be inclusive of To – fro courier charges, Payment gateway charges on debit and credit of amount and a cancellation fee of Rs 500 as the company buys the products on order basis..
10) No exchange and return is applicable on the products purchased from Sale / clearance sale categories. No exchange or return is accepted on products purchased on order basis.
11) Orders booked in Prebooking can only be exchanged as per the exchange teams directive and discretion. Orders are kept on hold for weeks on word of mouth and last minute cancellations and cancellation / exchange requests post delivery will not be accepted.
13) Cashback earned on orders can be redeemed as discount only and cannot be transferred to the client bank account.
14) All exchange requests have to be mailed at support@pehnawaboutique.com
Prepaid orders in prebooking cannot be cancelled as prepaid orders are purchased on priority for clients.
o INTERNATIONAL ORDERS – we have a very strict quality check for domestic and international orders and there are no refunds and cancellations possible for international customers. In case the team approves a refund, the amount will be adjusted against
o GST (Goods and Services Tax @ 5%
o Payment gateway charges (Razor pay )
o Flat Cancellation Penalty of Rs 500 (order holding Charges)
o For exchange the customer needs to ship back the product at his expense and the customer has to pay new shipping charges for the shipment of the exchanged product. (exchange depends on the availability of the stock).
o Kindly take a note that custom duty and charges if levied by the customs are to be borne by the customer.
o Kindly note in case of any kind of discrepancy with the received order the customers have to inform our customer care within seven working days. Issues reported beyond this time will not be entertained and we will not be held liable for it.
Legal Disclaimer:
While we work to ensure that product information is correct, on occasions a brand may alter their product information. We only provide what the brand exports to India and description shown on our web site as provided by the brand. We recommend that you always read the inlay card for clarity on information provided before purchasing a product. For additional information about a product, please contact the brand manufacturer or visit the brands website.